Customer Service
Searching for Books
You can search for book by title, author, illustrator, ISBN number or any word that might be in its description by using the Search box in the upper right corner of each page. For best results, try keeping your search terms simple.
Browsing for Books
You can browse through our catalogue by using links on each page. Click on a cover image or book title to see more information about that title. You can continue browsing through the catalogue (or your search results) by using the 'previous' and 'next' links on each page.
Purchasing Books
When you find a book you wish to buy click the “Add to Cart” button to add the title to your shopping cart. You can see your shopping cart status on each page. To make changes to your shopping cart or to purchase your order, click on the 'Shopping Cart' link at the top of each page or click the 'Cart' button in the Shopping Cart 'sidebar'.
To delete an item from your shopping cart, tick the 'Delete' box in the right-most column. You can also change the quantity of any item by editing the number in the 'Quantity' box. You must then click the 'Re-calculate' button to see your changes.
If everything is in order, you can click the 'Continue' button to go to the Shipping Information page where you must fill in your delivery address. Clicking the 'Continue' button again will then take you to the WorldPay secure server where you choose your payment method and enter your credit card details. After submitting your order, you will receive e-mail messages (from WorldPay and Top That Publishing) notifying you that we have received your order.
If you require any assistance feel free to call our Customer Support department on +44 (0)1394 386651.
Delivery charges
Delivery charges are as follows:
United Kingdom (Wales, Scotland, England and Norther Ireland): £2.95
United Kingdom orders of £25 GPB or more: Free!
European Countries: £5.95.
All other destinations: £10.95.
Shipping charges are subject to change without notice (but will always be indicated on the Shipping Information page during checkout).
Delivery Info
Tide Mill Press/Top That Publishing uses First Class mail for delivery within the U.K. and international shipping around the globe.
Items will ship within 2-3 business days with standard shipping. Orders placed on the weekend or on a holiday will not begin processing until the next business day. Business days are Monday through Friday, excluding UK bank holidays.
Returns Policy
Tide Mill Press/Top That Publishing offers a 30-day money back guarantee on all products. If you would like to return or exchange an item, please contact our Customer Service department and we will send you an RMA and instructions on how to send the item(s) back. Shipping charges are not refundable.
Safety Policy
At Top That! the issue of safety is taken very seriously. It is our aim to be proactive by liaising with government bodies and trading standards, and we have excellent relationships with UK and overseas testing houses. We also have a dedicated full-time safety coordinator, who undertakes and documents full risk assessments on all components included with our titles. After evaluation and where appropriate, the components will be tested to ensure that they conform to the EN71 European standard, ASTM USA standard and GPS standards.
Safety test reports are available upon request. Please contact our .
Additional testing can be undertaken in order to comply with client/country specific safety standards.
We have an ethical sourcing policy.
Privacy
Because we use WorldPay to process our orders, we never receive your credit card details. Credit card information is encrypted and processed on WorldPay's secure servers. Top That only receives delivery details and payment notification. Your e-mail address is useful should we encounter a problem with your order.
We do not sell mailing lists to other companies, or divulge any of your personal details to other companies or individuals.
Trade Buyers
If you are a bookseller and would like to set up an account and/or place an order to sell Tide Mill Press Books (or any of our other imprints), please contact:
Kelly Versey, UK Sales
Tel: +44 (0) 1394 386 651 ext. 253
You can find more details about our full range of titles—for kids and adults—at www.topthatpublishing.com.
Terms & Conditions
Please see the terms and conditions regarding the use of this web site.
Contact Us
We invite you to contact us if you have any inquiries regarding your purchase or for any other reason. Our business hours are 9:00 to 5:15 (GMT). Please contact:
Sarah Smith, Senior Customer Services Assistant
Tel: +44 (0) 1394 386 651 ext. 246
Our address
Top That Publishing plc
Marine House
Tide Mill Way
Suffolk
IP12 1AP
UK
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